To expedite your service and obtain an accurate response regarding unavailability in your operation, please follow our recommendations:
Provide crucial information to speed up the diagnosis of your problem
- • What functionality and/or capability is being affected?
- • Issue time.
- • Is the platform experiencing slowness, intermittent issues, or is it completely inoperable?
- • What is the impact on the operation at the moment?
◦ If possible, include: % error rate and what the impact is on the business.
- • Were there any changes made during this period?
- • Context and additional information that may assist in the diagnosis.
- • Provide technical data and inputs:
◦ Log files, monitoring screens, screenshots, and/or recordings.
