Invalid invitation for account creation
There are specific reasons why your account creation did not proceed:
2.0.0: An account already exists with the same data (Document number, username, or email).
Resolution:
Contact our support team to verify the account with the provided data. Then, reach out to one of your focal points (authorized requester) to regularize the registration of whoever has your data or send your invitation with the corrected data.
2.0.2: Failure in account creation, invitation expired.
Resolution:
Contact our support team to resend the invitation. The invitation expires in 5 days.
2.0.3: Failure in account creation, invitation not found.
Resolution:
- • Check for another invitation in your email inbox.
- • Contact one of your focal points (authorized requester) to understand what happened. The invitation may have been deleted.
2.0.4: Failure in account creation, invitation has already been used.
Resolution:
Check if the account has already been created. If not, contact one of your focal points (authorized requester) immediately to inform the situation and request the account to be blocked and a new invitation to be sent.
Authentication failure (1.2.11)
This code means that your account has been deactivated by a requester from your company. Some common reasons for the deactivation are:
- • Change of role in the company
- • Vacation
- • Termination
If none of these cases apply to you, please contact a requester to reverse the situation.
Why am I being redirected to a screen with Unico products?
This happens when our authentication platform does not recognize the link the user is using to log in.
The user is directed to this page by bookmarking it and inadvertently bookmarks the access token, which then expires.
We recommend not bookmarking the login page and accessing it directly through the provided link: https://portal.id.unico.app
Login Difficulties
- 1. Ensure that you have entered your credentials correctly and check if your company's authenticator is ID number, email, username, or all of them.
- 2. Make sure that the access website is the correct one.
- 3. Ensure that you are typing the password correctly. If you enter the password incorrectly multiple times, your account will be locked for a few minutes.
- 4. Ensure that the IP you're trying to access is allowed in the IDCloud environment.
