Authentication Failure (1.2.0)
This error usually indicates that the email, username, or password entered is incorrect.
Before attempting to log in again, we suggest you check the following points:
• Confirm that you are using the correct identifier (email or username) and the exact password. Also, make sure the “Company” field is filled out correctly.
• Remember to check your email’s spam or junk folder after requesting a password reset.
• Clear your browser’s cache and cookies or try logging in through an incognito window.
• Check if there is more than one user associated with the same email (duplicate), as this can cause access conflicts.
• Ask your company’s user administrator to confirm that your account is active and has the necessary permissions.
• Confirm you are accessing the correct portal for your case:
Production: https://portal.id.unico.app/processes
Testing: https://portal.id.uat.unico.app/processes
Authentication Failure (1.2.11)
This code indicates that your account is temporarily unavailable or has been deactivated by someone from your company.
This usually happens in expected situations such as:
• Change of role within the company;
• Vacation period;
• Termination of employment.
If none of these scenarios apply to you, we recommend contacting your company’s focal point (who has "User Management - Admin" and "User Management - Viewer" access) to regularize your access.
Authentication Failure (1.2.14)
Technically, error 1.2.14 indicates that the user’s account does not have the necessary permissions to access the product in question. Practically speaking, the system understands that the user has no permissions assigned to the product they are trying to use.
Perform the following validation checklist:
Password Validation: Confirm that the end user has completed the password setup through the email received.
Profile Validation
• If it is Web Journey (By Unico): Confirm that the user has the 2 necessary linked profiles (e.g., Portal/Check permission + Orchestrator profile).
• If it is API/Native Journey (By Client): Validate that the basic access permissions to the product are correct.
• Check if the user has a properly associated unit in their registration.
• Confirm you are accessing the correct portal for your case:
Production: https://portal.id.unico.app/processes
Testing: https://portal.id.uat.unico.app/processes
Authentication Failure (1.2.18)
Your account has been temporarily locked for security reasons. You may try again in 15 minutes or reset your password now.
This usually happens in expected situations such as:
• Change of role within the company;
• Vacation period;
• Termination of employment.
If none of these scenarios apply to you, we recommend contacting your company’s focal point (authorized requester) to regularize your access.
Why am I being redirected to a screen with Unico products?
This happens when our authentication platform does not recognize the link you used to access the system.
Access tip: This redirection is very common when the page is saved in the bookmarks bar right after logging in.
The browser ends up saving the temporary "token" along with the link, and this token expires quickly. To prevent this from happening, access and bookmark only the main link: https://portal.id.unico.app.
Error: White Box with Red 'X' (Credential Failure)
If you encountered the window below, don’t worry. This message is displayed for security when the portal finds an inconsistency while validating your access data.
This usually happens for the following reason:
• Incorrect password: The password entered does not match or does not meet the security requirements of the platform (uppercase letters, lowercase letters, numbers, and special characters). Try typing it again or request a password reset.
Error: our system did not behave as expected
When you see the screen below, it means the system identified a problem in the access flow, usually related to your permission or your browser session.
To resolve this, we recommend the following steps:
• Lack of permission: Your account may be active but without the necessary permission level to access the dashboard. In this case, contact your company’s manager so they can grant and adjust access.
• Browser conflict: Try clearing your browser’s cache and cookies, or test accessing through an incognito window to rule out session problems.
Checklist: General difficulties logging in
Still having trouble? We have prepared a small checklist to ensure all entered data is correct:
1. Company name (Access key): Make sure to use the correct name registered with Unico. Remember that this may be different from the Legal Name or Trade Name.
2. User identifier: Check if the login configured for your company is your email or username. In some specific cases, it is possible to use the Social Security Number (CPF), but we recommend always prioritizing the email.
3. Attention to password: If the password is entered incorrectly multiple times, your user will be locked for a few minutes as a security measure. Wait a moment and try again.
4. Correct site: Ensure you are accessing the official link:
Production: https://portal.id.unico.app/processes
Testing: https://portal.id.uat.unico.app/processes
5. Company network (IP): Confirm with your IT team if the network (IP) you are using is authorized to access the IDCloud environment.