The Dispute Workflow was created for cases where a client believes there
was an error in the result received from the
Behavior Alert capability.
In these cases, it is possible to request a re-analysis by sending a dispute for evaluation by our internal teams.
To do this, follow these steps:
➊ Access the exclusive form for dispute requests;
➋ Enter your corporate email address;
➌ Select the reason for contact: "Dispute the result given by the capability";
▶︎ "Re-analysis/Question about the dispute feedback" should only be used when there is a disagreement regarding the result of an already finalized dispute.
➍ Select the capability for which you want to file a dispute; in this case, choose "Behavior Alert".
➎ What is the personal identification number of the registration?
For Brazil, enter your CPF; for Mexico, enter your CURP.
➏ Enter the process ID;
Format 1111a1aa-aa11-111a-a111-a111aa111111.
➐ Enter the date and time of the registration transaction;
Format mm/dd/yyyy hh:mm
➑ In the "what was the capability response" field, enter "Yes" or "No";
➒ Briefly state the reason for your contact.
Finally, describe your request in detail and attach the documents necessary for the analysis.
Our internal teams will conduct the analysis and respond via email within 24 business hours.