If you believe there was an error in the result received from the Age Verification capability, you can request a manual review. For security reasons, disputes must be submitted exclusively through the form below, following these steps:
To do so, follow these steps:
➊ Access the exclusive form for dispute requests;
➋ Enter your corporate email address;
➌ Select the reason for contact: "Dispute the result given by the capability";
▶︎ "Review/Question about the dispute response" should only be used when there is disagreement regarding the result of an already completed dispute.
➍ Select the capability for which you want to dispute; in this case, choose "Age Verification?".
➎ What is the personal identification number of the registration?
Brazil: enter CPF. Mexico: enter CURP
➏ Enter the registration ID;
Format 1111a1aa-aa11-111a-a111-a111aa111111.
➐ Enter the date and time of the registration transaction;
Format dd/mm/yyyy hh:mm
➑ In the field "what was the capability response" enter "Yes" or "No";
➒ Briefly state the reason for your contact;
Finally, describe your request in detail and attach the necessary documents for analysis.
Our internal teams will review your request and respond by email within 24 business hours.